Refunds and Returns Policy for Genre Book Nest
Effective Date: January 20, 2024
Thank you for choosing Genre Book Nest. We strive to provide you with the best possible shopping experience. In the event that you need to return a product, please carefully read and understand our Refunds and Returns Policy.
1. Returns Eligibility
1.1 Defective or Damaged Products
- If you receive a defective or damaged product, please contact us within 7 days of receiving the item.
1.2 Unopened and Unused Products
- Unopened and unused products can be returned within 30 days of purchase for a refund.
2. Initiating a Return
2.1 Contact Customer Support
- To initiate a return, please contact our customer support at [email protected]. Provide your order number and a detailed reason for the return.
2.2 Return Authorization
- Once your return is approved, you will receive instructions on how to proceed with the return.
3. Return Conditions
3.1 Original Packaging
- Products must be returned in their original packaging to ensure proper protection during transit.
3.2 Product Condition
- Returned products must be in the same condition as when you received them.
4. Refunds
4.1 Refund Processing
- Refunds will be processed within 7 business days of receiving the returned item.
4.2 Original Payment Method
- Refunds will be issued to the original payment method used during the purchase.
5. Return Shipping Costs
5.1 Defective or Damaged Products
- If the return is due to a defective or damaged product, we will cover the return shipping costs.
5.2 Unopened and Unused Products
- For returns of unopened and unused products, the customer is responsible for return shipping costs.
6. Contact Information
For any questions or concerns about our Refunds and Returns Policy, please contact us at [email protected] or our physical address in Los Angeles, California, USA.
We appreciate your understanding and cooperation. Thank you for choosing Genre Book Nest.
Sincerely,
Genre Book Nest [email protected] Los Angeles, California-USA
We follow California rules.
Contact us at [email protected] for questions related to refunds and returns.